<HTML>
<HEAD>
<TITLE>Charming Publications LLC - Gourmet gift baskets, custom
party favors</TITLE>
<META NAME="Keywords" CONTENT="Gift Baskets, Gourmet Gift
Baskets, Holiday Gift Baskets, Corporate Gift Baskets, Baby Gift
Baskets, Spa Gift Baskets, New Home Gift Baskets, Care Packages,
Candy bouquets, Fruit Gift Baskets, Sugar free gift basket, party
favors, custom candy wrappers">
<META NAME="Description" CONTENT="Large selection of
gourmet gift baskets including birthday gift baskets, get well gift
baskets, sport gift baskets, spa gift baskets, gift baskets for him, care
packages, corporate gift baskets and more. Also available are our
custom party favors.">
</HEAD>
<HEAD>
<TITLE>Charming Publications LLC - Gourmet gift baskets, custom
party favors</TITLE>
<META NAME="Keywords" CONTENT="Gift Baskets, Gourmet Gift
Baskets, Holiday Gift Baskets, Corporate Gift Baskets, Baby Gift
Baskets, Spa Gift Baskets, New Home Gift Baskets, Care Packages,
Candy bouquets, Fruit Gift Baskets, Sugar free gift basket, party
favors, custom candy wrappers">
<META NAME="Description" CONTENT="Large selection of
gourmet gift baskets including birthday gift baskets, get well gift
baskets, sport gift baskets, spa gift baskets, gift baskets for him, care
packages, corporate gift baskets and more. Also available are our
custom party favors.">
</HEAD>
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Return Policy
Charming Publications LLC
Charming Publications LLC
Return Policy
Your satisfaction is always of the utmost importance to us. However, please understand that
personalized items, as well as edible and perishable items CAN NOT be accepted for return. As a result
of this policy, it is very important that all orders are reviewed carefully before authorizing for printing. If you
order is placed online, please confirm that the information provided is correct, as your order will be
processed and shipped exactly as you entered the information.
If we make a mistake on your personalized order, it will be re-printed at our expense. If an error is made
out of our control, we will re-print at 20% off the regular price.
Any non-personalized or non-edible/perishable items may be returned within 15 days of receipt. After 15
days of receipt, absolutely no returns or exchanges will be accepted.
Shipping charges will not be refunded and return shipping charges are the customer's responsibility
unless the return is due to our error.
Please include the packing slip with all returns.
Please remember, due to the different settings on individual monitors, it is often hard for us to show you
the true color of our products. All images have been optimized to decrease load times and to look their
best on a variety of different platforms, browsers, and monitors.
Your satisfaction is always of the utmost importance to us. However, please understand that
personalized items, as well as edible and perishable items CAN NOT be accepted for return. As a result
of this policy, it is very important that all orders are reviewed carefully before authorizing for printing. If you
order is placed online, please confirm that the information provided is correct, as your order will be
processed and shipped exactly as you entered the information.
If we make a mistake on your personalized order, it will be re-printed at our expense. If an error is made
out of our control, we will re-print at 20% off the regular price.
Any non-personalized or non-edible/perishable items may be returned within 15 days of receipt. After 15
days of receipt, absolutely no returns or exchanges will be accepted.
Shipping charges will not be refunded and return shipping charges are the customer's responsibility
unless the return is due to our error.
Please include the packing slip with all returns.
Please remember, due to the different settings on individual monitors, it is often hard for us to show you
the true color of our products. All images have been optimized to decrease load times and to look their
best on a variety of different platforms, browsers, and monitors.
Shipping Information
Orders are shipped the next business day. There is no shipping on holidays and weekends.
Chocolate and perishable gifts must ship via Next Day air only June through mid October. Fruit gifts and
cookies are express shipping only all year. Ground service is not an option on fruit and cookies.
If a package is returned to us by UPS due to a bad address or recipient refusal there is an additional
charge $15.00. Claims for late deliveries must be filed within 5 days of the receiving day. Damage
claims must be filed within 3 days of delivery and no refund will be offered if the gift is not available for
pick up and or inspection by UPS.
Chocolate and perishable gifts must ship via Next Day air only June through mid October. Fruit gifts and
cookies are express shipping only all year. Ground service is not an option on fruit and cookies.
If a package is returned to us by UPS due to a bad address or recipient refusal there is an additional
charge $15.00. Claims for late deliveries must be filed within 5 days of the receiving day. Damage
claims must be filed within 3 days of delivery and no refund will be offered if the gift is not available for
pick up and or inspection by UPS.
All damage claims must be filed in writing via email within 3 business days of the gift being received.
NO exceptions.
If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it.
1. If the gift is simply not wanted, or the customer is not satisfied you may ship it back to us at your own
expense and receive a partial and in some cases a full refund. The refund is based on the gifts
perishability and condition upon being returned. The gift must be unopened and un tampered with.
2. If the gift is damaged: We will call tag the original gift and either ship a new one or refund the gift in
full. However if we can not call tag the gift no refund or credit will be offered.
Retrieving the gift is the only way we have of verifying the damages and placing a claim with UPS.
NO exceptions.
If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it.
1. If the gift is simply not wanted, or the customer is not satisfied you may ship it back to us at your own
expense and receive a partial and in some cases a full refund. The refund is based on the gifts
perishability and condition upon being returned. The gift must be unopened and un tampered with.
2. If the gift is damaged: We will call tag the original gift and either ship a new one or refund the gift in
full. However if we can not call tag the gift no refund or credit will be offered.
Retrieving the gift is the only way we have of verifying the damages and placing a claim with UPS.
Claims/Damages
We do reserve the right to make substitutions and do find the need too at various times throughout the
year. Also, not all packaging may look identical to the products photographed as designer packaging
does change quite frequently. With this in mind please be aware that a substitution or variance in flavor
or packaging does not justify an item being returned at our expense.
If for any reason other than damages or errors on our part, a customers wants to return a gift they may
do so at their own expense plus an additional 20% restocking fee.
If we have committed an error or a gift is damaged we will retrieve the gift and refund it in full or re-ship
it. No additional discounts will be offered.
year. Also, not all packaging may look identical to the products photographed as designer packaging
does change quite frequently. With this in mind please be aware that a substitution or variance in flavor
or packaging does not justify an item being returned at our expense.
If for any reason other than damages or errors on our part, a customers wants to return a gift they may
do so at their own expense plus an additional 20% restocking fee.
If we have committed an error or a gift is damaged we will retrieve the gift and refund it in full or re-ship
it. No additional discounts will be offered.
Substituions and Returns
All packages returned to us by the carrier will incur a 20% restocking fee in addition to shipping
charges.
charges.
Returns due to bad address
Please email us at giftbaskets@charmingpublications.com with further questions or regarding gift
basket claims and returns.
Order information and questions from our staff will be communicated via email.
basket claims and returns.
Order information and questions from our staff will be communicated via email.
We do offer shipping to all APO, FPO and PO Boxes.
However, all these shipments take one to two additional days to ship out. In addition there are no loss
claims, late delivery refunds or damage claims honored under any circumstances.
You ship these orders at your own risk. The time and effort it takes to handle a claim with the post office
is simply beyond our capabilities at this time. You can however process claims on your own if you so
choose.
We do not ship any USPS items the week prior to any holiday. Any orders placed for shipping via USPS
during the week prior and during a holiday will ship the first Tuesday after the holiday itself.
However, all these shipments take one to two additional days to ship out. In addition there are no loss
claims, late delivery refunds or damage claims honored under any circumstances.
You ship these orders at your own risk. The time and effort it takes to handle a claim with the post office
is simply beyond our capabilities at this time. You can however process claims on your own if you so
choose.
We do not ship any USPS items the week prior to any holiday. Any orders placed for shipping via USPS
during the week prior and during a holiday will ship the first Tuesday after the holiday itself.
APO & P.O. Box Shipping
Gift Baskets
Party Favors
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| Specialty |
| Holidays |
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| Gift Baskets |
| For Them |
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| Occasions |
